ShiftPilot Support

Welcome to ShiftPilot support. ShiftPilot is a shift calendar and wage tracker that keeps all your data on your device.

Contact

When writing, please include your iOS version, ShiftPilot version (Settings → About in the app), and a description of what you expected vs. what happened. Never send us personal schedule data or payslips unless we explicitly ask and you are comfortable doing so.

Frequently Asked Questions

Where is my data stored?

On your device. ShiftPilot has no accounts and no servers. If you enable iCloud sync (a Pro feature), data also syncs through your personal iCloud account, which we cannot access. See the Privacy Policy: https://shiftpilot-legal.pages.dev/privacy.

Why don't my pay numbers match my payslip?

ShiftPilot shows estimates based on the rates and rules you entered. Check your hourly rate, supplements (overtime, night, weekend, holiday), and tax/deduction settings in the app. Your employer's payroll is always the authoritative source. ShiftPilot is not an accounting or tax tool.

What are the free-tier limits?

The free tier includes 1 employer, 15 shifts per month, and basic features. ShiftPilot Pro removes these limits.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → [your name] → Subscriptions → ShiftPilot on your iPhone. Cancelling stops the next renewal; Pro stays active until the end of the paid period. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

I bought Pro but it isn't active on my new phone.

Make sure the device is signed into the same Apple Account used for the purchase, then use Restore Purchases in the app's settings.

The schedule scan (OCR) doesn't recognize my roster.

Scanning runs fully on your device and works best with: - good, even lighting and a flat, sharp photo; - printed schedules (handwriting recognition is limited); - one schedule table per photo, filling most of the frame. You can always adjust or correct the recognized shifts before saving. Photos are never uploaded anywhere.

Sync isn't working between my devices.

  1. Confirm ShiftPilot Pro is active on both devices.
  2. Confirm both devices are signed into the same Apple Account and iCloud Drive is enabled.
  3. Check iCloud storage isn't full (Settings → Apple Account → iCloud).
  4. Give devices a few minutes on a network connection; iCloud sync is not instant.

How do I delete my data?

See our Data Deletion guide: https://shiftpilot-legal.pages.dev/data-deletion. In short: delete records in the app, delete the app to remove local data, and remove iCloud data via the app's sync settings or iOS iCloud storage management.

Does ShiftPilot track me or show ads?

No. No ads, no tracking, no third-party SDKs, no analytics events in version 1.

Feature Requests

We love hearing from shift workers. Send ideas to picirigavasile@icloud.com with the subject "Feature request".

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